:root {
  --ink: #1d2a33;
  --ink-soft: #55646e;
  --ink-faint: #8a97a0;
  --bg: #eef1ee;
  --card: #ffffff;
  --line: #d9dfdc;
  --accent: #0f6e56;
  --accent-ink: #ffffff;
  --ok: #2f7d4f;
  --ok-bg: #e4f2e9;
  --warn: #a9741c;
  --warn-bg: #f8eed9;
  --bad: #b03636;
  --bad-bg: #f8e4e4;
  --pending: #b4bdc3;
  --radius: 10px;
  --mono: ui-monospace, "SF Mono", "Cascadia Mono", Consolas, monospace;
}

* { box-sizing: border-box; }
body {
  margin: 0;
  font-family: -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  background: var(--bg);
  color: var(--ink);
  font-size: 15px;
  line-height: 1.55;
}

h1 { font-size: 22px; font-weight: 600; margin: 0 0 2px; letter-spacing: -0.01em; }
h2 { font-size: 16px; font-weight: 600; margin: 0 0 12px; }
h3 { font-size: 14px; font-weight: 600; margin: 20px 0 8px; }
a { color: var(--accent); }
.muted { color: var(--ink-soft); margin: 0; }
.quiet { color: var(--ink-faint); font-weight: 400; }
.small { font-size: 13px; }
.mono { font-family: var(--mono); font-size: 13px; }

/* Top bar */
.topbar { background: #16332b; color: #dfe9e4; }
.topbar-inner {
  max-width: 1080px; margin: 0 auto; padding: 0 20px;
  display: flex; align-items: center; gap: 24px; min-height: 52px; flex-wrap: wrap;
}
.brand { color: #fff; text-decoration: none; font-weight: 600; display: flex; align-items: center; gap: 8px; }
.brand-mark {
  width: 12px; height: 12px; border-radius: 3px;
  background: #35c08e; display: inline-block;
}
.brand-mark.big { width: 20px; height: 20px; border-radius: 5px; }
.topbar nav { display: flex; gap: 4px; flex: 1; }
.topbar nav a {
  color: #b9ccc4; text-decoration: none; padding: 6px 10px; border-radius: 6px; font-size: 14px;
}
.topbar nav a:hover { color: #fff; }
.topbar nav a.active { background: rgba(255,255,255,0.12); color: #fff; }
.topbar-user { display: flex; align-items: center; gap: 12px; font-size: 13px; }
.topbar-user .who { color: #fff; }
.topbar-user a { color: #b9ccc4; }
.linklike {
  background: none; border: none; color: #b9ccc4; cursor: pointer;
  font: inherit; font-size: 13px; padding: 0; text-decoration: underline;
}
.linklike:hover { color: #fff; }

/* Layout */
.page { max-width: 1080px; margin: 0 auto; padding: 24px 20px 64px; }
.page-head {
  display: flex; justify-content: space-between; align-items: flex-end;
  gap: 16px; margin-bottom: 20px; flex-wrap: wrap;
}
.panel {
  background: var(--card); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 20px; margin-bottom: 20px;
}
.stack { display: flex; flex-direction: column; gap: 14px; }
.stack-lg { display: flex; flex-direction: column; gap: 16px; }

/* Forms */
label { display: flex; flex-direction: column; gap: 4px; font-size: 13px; font-weight: 500; color: var(--ink-soft); }
input, select, textarea {
  font: inherit; color: var(--ink); padding: 8px 10px;
  border: 1px solid var(--line); border-radius: 7px; background: #fff;
}
input:focus, select:focus, textarea:focus, button:focus-visible, a:focus-visible {
  outline: 2px solid var(--accent); outline-offset: 1px;
}
textarea { resize: vertical; }
.form-row { display: flex; gap: 14px; align-items: flex-end; }
.form-row.wrap { flex-wrap: wrap; }
.form-row label { flex: 1; min-width: 160px; }
.email-secondary-action { margin-top: 14px; }
.inline-form { display: inline-flex; gap: 6px; align-items: center; }
.btn {
  display: inline-block; font: inherit; font-size: 14px; font-weight: 500;
  padding: 8px 14px; border-radius: 7px; cursor: pointer; text-decoration: none;
  background: #fff; color: var(--ink); border: 1px solid var(--line);
}
.btn:hover { border-color: var(--ink-faint); }
.btn.primary { background: var(--accent); color: var(--accent-ink); border-color: var(--accent); }
.btn.primary:hover { background: #0c5b47; }
.btn.small-btn { padding: 4px 10px; font-size: 13px; }

/* Flash */
.flash { padding: 10px 14px; border-radius: 8px; margin-bottom: 16px; font-size: 14px; }
.flash-success { background: var(--ok-bg); color: var(--ok); }
.flash-error { background: var(--bad-bg); color: var(--bad); }
.flash-warn { background: var(--warn-bg); color: var(--warn); }

/* Auth */
.auth-card {
  max-width: 400px; margin: 8vh auto 0; background: var(--card);
  border: 1px solid var(--line); border-radius: var(--radius); padding: 28px;
}
.auth-brand { margin-bottom: 12px; }
.auth-card .brand-mark.big { background: var(--accent); }

/* Task cards */
.task-card {
  background: var(--card); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 18px 20px; border-left: 4px solid var(--pending);
}
.task-card.state-done { border-left-color: var(--ok); }
.task-card.state-issue { border-left-color: var(--bad); }
.task-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; }
.task-card details { margin: 8px 0 12px; }
.task-card summary { cursor: pointer; font-size: 13px; color: var(--accent); font-weight: 500; }
.task-card details p { margin: 8px 0 0; font-size: 14px; }
.complete-form { border-top: 1px dashed var(--line); padding-top: 14px; display: flex; flex-direction: column; gap: 12px; }

/* Chips & dots */
.chip {
  display: inline-block; font-size: 12px; font-weight: 600; padding: 3px 10px;
  border-radius: 999px; text-decoration: none; white-space: nowrap;
}
.chip-done { background: var(--ok-bg); color: var(--ok); }
.chip-late { background: var(--warn-bg); color: var(--warn); }
.chip-issue { background: var(--bad-bg); color: var(--bad); }
.chip-pending { background: #eceff1; color: var(--ink-faint); }
.dot { display: inline-block; width: 14px; height: 14px; border-radius: 50%; }
.dot-done { background: var(--ok); }
.dot-late { background: var(--warn); }
.dot-issue { background: var(--bad); }
.dot-pending { background: transparent; border: 2px solid var(--pending); }
.dot-link { display: inline-flex; padding: 4px; border-radius: 50%; }
.dot-link:hover { background: #eef3f0; }
.legend { display: flex; gap: 20px; flex-wrap: wrap; font-size: 13px; color: var(--ink-soft); }
.legend span { display: inline-flex; align-items: center; gap: 6px; }

/* Stats */
.stat-row { display: flex; gap: 14px; margin-bottom: 20px; flex-wrap: wrap; }
.stat {
  background: var(--card); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 12px 20px; min-width: 110px; display: flex; flex-direction: column;
}
.stat-num { font-size: 26px; font-weight: 600; font-variant-numeric: tabular-nums; }
.stat-num.ok { color: var(--ok); }
.stat-num.warn { color: var(--warn); }
.stat-num.bad { color: var(--bad); }
.stat-num.muted-num { color: var(--ink-faint); }
.stat-label { font-size: 12px; color: var(--ink-soft); text-transform: uppercase; letter-spacing: 0.05em; }

/* Tables */
.table-wrap { overflow-x: auto; }
table.grid, table.list { border-collapse: collapse; width: 100%; font-size: 14px; }
table.grid th, table.grid td, table.list th, table.list td {
  padding: 8px 10px; border-bottom: 1px solid var(--line); text-align: left; vertical-align: middle;
}
table.grid th, table.list th {
  font-size: 12px; text-transform: uppercase; letter-spacing: 0.04em; color: var(--ink-soft); font-weight: 600;
}
table.grid td.cell { text-align: center; }
table.grid th:not(.task-col) { text-align: center; }
.task-col { min-width: 220px; }
.inactive-row { opacity: 0.5; }
.current-row { background: #f2f6f4; }
.actions { white-space: nowrap; }
.actions > * { margin-right: 6px; }

/* Misc */
.date-picker { display: flex; gap: 8px; align-items: flex-end; }
.export-form { display: flex; gap: 14px; align-items: flex-end; flex-wrap: wrap; }
.empty {
  background: var(--card); border: 1px dashed var(--line); border-radius: var(--radius);
  padding: 28px; text-align: center; color: var(--ink-soft);
}
.detail-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 14px; margin: 0; }
.detail-grid dt { font-size: 12px; text-transform: uppercase; letter-spacing: 0.04em; color: var(--ink-soft); }
.detail-grid dd { margin: 2px 0 0; font-weight: 500; }
.remarks { background: #f5f7f6; border-radius: 8px; padding: 12px 14px; }
.evidence-img { max-width: 100%; border: 1px solid var(--line); border-radius: 8px; }
.role-list { margin: 0 0 14px; padding-left: 20px; }

@media (max-width: 640px) {
  .topbar-inner { padding: 8px 14px; }
  .page { padding: 16px 14px 48px; }
  .form-row { flex-direction: column; align-items: stretch; }
  .page-head { flex-direction: column; align-items: stretch; }
}

/* Ticket block on checklist */
.ticket-block { border: 1px solid var(--line); border-radius: 8px; padding: 12px 14px; background: #fafbfa; }
.ticket-block summary { cursor: pointer; font-size: 13px; font-weight: 500; color: var(--ink-soft); }
.ticket-block .form-row { margin-top: 12px; }

/* Evidence file list */
.file-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.file-list li { display: flex; align-items: center; gap: 12px; padding: 8px 10px; border: 1px solid var(--line); border-radius: 7px; }
.file-list .file-name { font-weight: 500; flex: 1; word-break: break-all; }

/* Clickable stat */
.stat-link { text-decoration: none; display: flex; flex-direction: column; }
.stat-link:hover .stat-label { color: var(--ink); }

/* IT ticketing (ITIL v4) */
.filter-bar label { min-width: 130px; }
.grow-2 { flex: 2; }
.type-hints { margin: 4px 0 12px; line-height: 1.7; }
.entra-field { flex: 1; min-width: 160px; position: relative; }
.entra-field label { min-width: 0; }
.entra-results {
  position: absolute; z-index: 2; top: calc(100% - 22px); left: 0; right: 0;
  border: 1px solid var(--line); border-radius: 7px; background: var(--card);
  box-shadow: 0 8px 20px rgba(29, 42, 51, 0.16); overflow: hidden;
}
.entra-results-list { list-style: none; margin: 0; padding: 0; }
.entra-result {
  display: flex; width: 100%; flex-direction: column; gap: 1px; padding: 8px 10px;
  border: 0; border-bottom: 1px solid var(--line); background: var(--card); color: var(--ink);
  font: inherit; font-size: 13px; text-align: left; cursor: pointer;
}
.entra-result:last-child { border-bottom: 0; }
.entra-result:hover, .entra-result:focus-visible { background: #eef3f0; }
.entra-result span { color: var(--ink-soft); font-size: 12px; }
.entra-status { min-height: 18px; margin: 3px 0 0; }
.requester-details-row { align-items: flex-start; }
.required-legend { margin: 0; color: var(--ink-soft); font-size: 13px; }
.field-label { display: inline; }
.required-mark { color: var(--bad); font-weight: 700; }
.queue-empty { margin: 16px 0 0; }
.queue-table { margin-top: 16px; }
.stat-word { font-size: 15px; line-height: 1.4; padding: 5px 0; }
.sla-breach { color: var(--bad); font-weight: 600; }
.chip.prio-P1 { background: var(--bad-bg); color: var(--bad); }
.chip.prio-P2 { background: var(--warn-bg); color: var(--warn); }
.chip.prio-P3 { background: #e8eef5; color: #37556f; }
.chip.prio-P4 { background: #eceff1; color: var(--ink-faint); }
table.matrix td { text-align: center; }
table.matrix th { font-weight: 600; }
.split-panels { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 20px; }
.split-panels .panel { margin-bottom: 0; }
.ticket-export-panel { grid-column: span 2; }
.ticket-export-panel .export-form { flex-wrap: nowrap; }
.ticket-export-panel .export-form label { min-width: 150px; }

/* Weekly graph metrics (admin compliance + IT ticketing overview) */
.weekly-metrics { margin-bottom: 20px; }
.weekly-metrics-head {
  display: flex; align-items: flex-start; justify-content: space-between;
  gap: 16px; flex-wrap: wrap; margin-bottom: 14px;
}
.weekly-metrics-head h2 { margin: 0 0 4px; }
.weekly-metrics-head .muted { margin: 0; }
.weekly-totals { display: flex; flex-wrap: wrap; gap: 12px 18px; align-items: center; }
.weekly-totals-compare { gap: 16px 24px; }
.weekly-total-group {
  display: flex; flex-wrap: wrap; gap: 8px 14px; align-items: center;
  padding: 8px 12px; background: #f7f9f8; border: 1px solid var(--line); border-radius: 8px;
}
.weekly-total-label {
  font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.04em;
  color: var(--ink-faint); width: 100%; margin-bottom: 2px;
}
.weekly-total { font-size: 13px; color: var(--ink-soft); }
.weekly-total strong {
  font-size: 16px; font-weight: 600; color: var(--ink);
  font-variant-numeric: tabular-nums; margin-right: 4px;
}
.weekly-total.bad-text strong,
.weekly-total strong.bad-text { color: var(--bad); }
.weekly-total strong.ok-text { color: var(--ok); }
.weekly-total strong.warn-text { color: var(--warn); }
.weekly-charts {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 16px;
}
.chart-card {
  background: #f7f9f8;
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 14px 14px 10px;
}
.chart-title {
  margin: 0 0 10px;
  font-size: 13px;
  font-weight: 600;
  color: var(--ink-soft);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.chart-frame {
  position: relative;
  height: 220px;
  width: 100%;
}

@media (max-width: 640px) {
  .ticket-export-panel { grid-column: 1 / -1; }
  .ticket-export-panel .export-form { flex-wrap: wrap; }
  .chart-frame { height: 200px; }
}

/* Ticket conversation thread */
.thread { list-style: none; margin: 0 0 20px; padding: 0; display: flex; flex-direction: column; gap: 12px; }
.thread-item {
  border: 1px solid var(--line); border-left: 3px solid var(--pending);
  border-radius: 8px; padding: 10px 14px; background: #fafbfa;
}
.thread-item.note-requester_update { border-left-color: var(--accent); }
.thread-item.note-vendor_update { border-left-color: var(--warn); }
.thread-item.note-escalation { border-left-color: var(--bad); }
.thread-item.note-system { background: #f2f4f3; }
.thread-meta { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 6px; }
.thread-author { font-weight: 600; font-size: 13px; }
.thread-body { white-space: pre-wrap; font-size: 14px; }
.thread-form { border-top: 1px dashed var(--line); padding-top: 16px; }

/* Ticket conversation attachments + resolution lock */
.thread-files { margin-top: 10px; }
.attachment-field { display: flex; flex-direction: column; gap: 6px; }
.attachment-field input[type="file"] {
  padding: 10px 12px; border: 1px dashed var(--line); border-radius: 8px;
  background: #f7f9f8; font: inherit; font-size: 13px;
}
.thread-form-actions { align-items: flex-end; }
.resolution-fields.is-locked {
  opacity: 0.72;
  background: #f2f4f3;
  border: 1px dashed var(--line);
  border-radius: 10px;
  padding: 12px 14px;
}
.resolution-fields .resolution-hint { margin: 0 0 10px; }
.resolution-fields:not(.is-locked) .resolution-hint { display: none; }

/* History pagination */
.pager {
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  flex-wrap: wrap; margin-top: 14px;
}
.pager-meta { font-size: 13px; color: var(--ink-soft); }
.pager-links { display: flex; align-items: center; gap: 8px; }
.pager-page { font-size: 13px; color: var(--ink-soft); min-width: 7.5em; text-align: center; }
.btn.disabled, a.btn.disabled {
  opacity: 0.45; pointer-events: none; cursor: default;
}